Privacy policy

Sporthotel Matschner GmbH (the author) attaches great importance to the privacy of each individual customer. The processing of personal data therefore always takes place within the framework of the applicable data protection regulations, in particular those of the General Data Protection Regulation (GDPR), which has been in force since 25 May 2018.

When you visit this website, data is collected which is used by the author for analysis purposes. The collection of visitor data serves the following specific purposes:

- Analysis of website usage for the purpose of market research and optimisation of website content

- To tailor website content to the needs of visitors

- Improving user-friendliness and ease of use

In the contact form, all data is processed according to the entry form on the website. The relevant data processing is exclusively internal and no data is stored on the server. If no business relationship develops from the contact, the data will be deleted immediately.

Cookies are very small files that are written to the visitor's computer by a website. They cannot be used to read other data on the computer. Websites use cookies to restore previous user settings and to track the history of visitor enquiries. The author uses cookies to better customise the offer on the websites to the needs of customers and to structure their content in the best possible way. The information is also used to further improve the navigation structure and make it more user-friendly. Additional cookies are set by the systems listed separately under point 7. By default, all cookies are accepted by every Internet browser. However, you can instruct your browser not to accept cookies or to delete them automatically after each Internet session. Please refer to the support pages of your browser manufacturer for the relevant instructions.

In accordance with the provisions of the General Data Protection Regulation (GDPR), you have the right to obtain information about your data processed by the author. For information on data protection issues and to assert this and other data subject rights (rectification or erasure or restriction of processing or a right to object to processing as well as the right to data portability), please contact us at info@matschner.at so that we can take further steps. You have the right to lodge a complaint with the data protection supervisory authorities (for Austria: Austrian Data Protection Authority www.dsb.gv.at)

You have the right to withdraw your consent to the use of your data at any time. In this case, the author will no longer use your data and will delete it in compliance with any statutory retention periods.

The author's website uses Google Analytics from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA for web analyses. By using this analysis service, cookies are also stored on your computer. The information generated, including the IP addresses of visitors, is transferred to a server in the USA and stored there. For data protection reasons, the author uses the ‘_anonymiseIP()’ function so that the transmitted IP addresses are only processed in abbreviated form and a direct personal reference can be ruled out. You can find more information about Google Analytics on the Internet at www.google.com. The author uses the functions of Google Analytics to analyse website usage, e.g. in the form of anonymised evaluations and graphics on page views and visits, as well as for remarketing, reports on impressions in the Google Display Network, integration of DoubleClick Campaign Manager and Google Analytics reports on performance according to demographic characteristics and interests. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Your personal data, in particular

- Your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and vehicle licence plate number

- the data in travel documents (passport number, passport data, date of birth, issuing authority, duration, nationality) and identity documents (identity card, driving licence, etc. including issuing authority and duration)

- data on payment method and in connection with payments, in particular with EC cards, credit cards and bank cards

- the length of stay requested by you and the destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences associated with the stay that you disclose to us

- special categories of data such as health data and data on special needs and marriage/partnership,

are required for our services. This also includes bookings of travel, tourist guides, catering, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings. This data is therefore stored and processed by us for these purposes and, if necessary, transmitted to third parties with whom we work to provide the most effective and best possible service for our customers - this may also include service providers in third countries as processors, software and agency service providers. We do not use profiling or automated decision-making.

The legal bases for these data processing processes are

- the fulfilment of our pre-contractual and contractual obligations towards you

- consents obtained from you, statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contract management, reporting, legal disputes

- as well as § 96 TKG and our legitimate interests (e.g. the improvement of our customer service, also in the area of direct advertising or the protection of our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consents you have given and, in addition, the statutory retention obligations and legal obligations applicable to us. We emphasise that, in the case of regular cooperation, we endeavour to provide you with the best possible customer service by knowing your customer requirements that have already been communicated to us so well that we can satisfy you on an ongoing and permanent basis.

We have implemented organisational and technical protective measures, which we evaluate on an ongoing basis and adapt as necessary, in order to protect your personal data that we store and process. We reserve the right to amend this privacy policy at any time and adapt it to new developments. The new version applies from the time it is made available on our website. The current version of the privacy policy can be accessed on the website at any time.

Sporthotel Matschner GmbH (the author) operates this website to provide information about the Hotel Matschner in Ramsau am Dachstein. All users are requested to read the following terms of use and the other legal texts carefully. Use of the websites is subject to the user's agreement to the terms of use set out below. Use of the websites means that the user accepts the terms of use and all other legal texts. In the event that the user does not accept the terms of use, further use of the websites is prohibited. In the event of a breach of all or individual provisions of the terms of use below, this shall result in the immediate and automatic withdrawal of the authorisation to use this website. In the event of such violations, the author reserves the right to assert any claims whatsoever (e.g. claims for damages) against the user(s) concerned.

Use of the website is authorised for information purposes only, both for private and professional use. All content on the website is protected by copyright. This applies regardless of whether content is offered for a fee or free of charge. Any type of reproduction, distribution, renting, lending, making available to the public or other use in any form whatsoever requires the express written consent of the author and is expressly prohibited in the absence of such consent. An exception exists if a special provision expressly stipulates otherwise. Infringements of this provision may have consequences under trade mark law, copyright law and competition law in particular. The author expressly reserves all copyrights and resulting rights of use (rights of use and authorisations to use works) and any other rights to the content offered on the websites.

The author attaches great importance to the careful handling of data. For this reason, the author's data protection policy follows the principle of maintaining data secrecy and emphasises the protection of data in a special way. All users are requested to read the privacy policy.

The author cannot guarantee that the websites will always be accessible at all times. Technical errors and/or maintenance work as well as other causes (e.g. relaunch of the websites) may result in the website being temporarily or even permanently unavailable. The author accepts no responsibility for the availability or accessibility of the website. The author accepts no liability for the accuracy, completeness, legality, objectivity and topicality of the content offered on the website. This applies equally to all products and services offered on the website, including the associated descriptions and prices. The author may make adjustments, changes and deletions to the website in its entirety and to the content presented on it at any time without prior notice.

The author or persons or companies associated with the author shall not be liable for any damages whatsoever (e.g. lost profits, frustrated expenses, damages from loss of data, lost earnings, claims arising from unjust enrichment, legal advice and contract formation costs). This exclusion of liability applies in particular to all damages caused by the use of the website, by the temporary or permanent impossibility of using the website (downtime), by the limited availability of the website or the content on it, by the incorrect display of content, by the display of third-party content and by the display of hyperlinks on the websites. If the use of the website or its content causes damage to hardware and/or software or other data, the author shall not be liable in any way whatsoever. The user acknowledges that the services offered by the author are also offered with the involvement of third-party network operators. The availability of the services is therefore dependent on the technical provision of third-party network services. The author assumes no obligation to keep the services offered uninterrupted and available on the Internet at all times. The user is aware that the author has no influence on the possibility of Internet access, the transmission speed or the availability and stability of the network connections and access points. The author is authorised to interrupt the services for internal reasons, for example for maintenance purposes, for a reasonable period of time. In particular for reasons of force majeure, strikes, lockouts and official orders, as well as due to technical changes to the systems or other measures required for proper or improved operation (e.g. maintenance work, repairs, etc.), services may be temporarily restricted. The user cannot derive any claims from this, but the author will endeavour to rectify the disruption as quickly as possible. The user is authorised to use the services at his own risk and expense and is obliged to use only suitable technical equipment, such as appropriate computers, modems, etc., for this purpose. The user is also obliged to use the services only in compliance with the statutory provisions and in particular to refrain from any improper use of the services. If services are provided free of charge, the author reserves the right to provide them for a fee at any time after prior notice. There is no entitlement to the provision of free services under any circumstances. In particular, the author also offers users services (such as information) on the website that are provided, created or otherwise made available by third parties. The author shall endeavour to the best of his ability not to infringe any third-party rights, in particular but not exclusively copyrights, exploitation rights, trademark rights or other rights of use, through the operation of the Internet portal. However, the author does not guarantee that the services used by users (such as information) are free from third-party rights, in particular, but not exclusively, copyrights, exploitation rights, trademark rights or other rights of use. Liability for any resulting damage is excluded. In the event that the author offers free software downloads (e.g. screensavers) on the websites, no liability whatsoever is assumed for their functionality. In particular, no liability is accepted for any (consequential) damage resulting from the use of the software (e.g. damage to the operating system). The author endeavours to ensure that the price information contained on this website is correct, complete and up-to-date. However, as the author receives the price information from third parties, it has no possibility of checking it for accuracy. In particular, the information is subject to regular changes. The author therefore accepts no liability for the accuracy, completeness and currency of the price information contained on the websites. This general exclusion of liability applies irrespective of the basis of the claim asserted for slight negligence and also for gross negligence towards entrepreneurs. The exclusion of liability extends to contractual and non-contractual claims. It does not extend to personal injury or to mandatory liability laws or to wilful damage.

The author has the right to change, adapt or update these terms of use and all other legal texts in any form whatsoever at any time and without prior notice. The respective version of these Terms of Use is binding. All users of the website should regularly consult the present terms of use and the associated legal texts in order to be able to follow the changes. All users of the websites expressly agree that the respective valid version shall become effective for users as soon as they visit the website again and do not expressly object in writing to the current version of the terms of use or the other legal texts.

The author is not liable for linked websites and their content. The hyperlinks on the websites are a free service provided by the author. The author has no influence whatsoever on the design or modification of the linked websites or on the content offered on them. If hyperlinks from the websites refer to third-party content, this does not constitute an evaluation of the linked content. In particular, the author accepts no liability whatsoever for the accuracy, completeness, legality, objectivity and topicality of this content. Access to information accessed via hyperlinks on the websites is the sole responsibility of the user. All users are also requested to read the provisions on linking and framing. In the event that users notice that a link refers to legally problematic content, they are requested to inform the author of this link by e-mail so that it can be removed as soon as possible.

If the user is an entrepreneur, the court with subject-matter jurisdiction for Ramsau am Dachstein shall have exclusive jurisdiction for all disputes and Austrian substantive law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and national conflict-of-law rules. If the user is a consumer within the meaning of the Consumer Protection Act, this shall only apply if he has his place of residence, habitual abode or place of employment in the district in which he resides. The place of fulfilment for all claims and obligations is the registered office of the author.

For users who are entrepreneurs, the following shall apply: The invalidity or ineffectiveness of individual provisions of the Terms of Use shall not affect the legal validity of the remaining provisions; in this case, those agreements shall be deemed to have been made which are legally effective and come closest to the original objective of the author. If written form is required, transmission by fax or e-mail shall also fulfil this requirement.